FAQ

📦 Orders & Shipping

Q1: How long will it take to receive my order?
A: Standard delivery is typically 3–5 business days after your order has been processed. Delivery timing may vary by item, destination, fulfillment location, and carrier. The estimate shown at checkout is the most current information for your order and is not guaranteed.

Q2: Where do you ship?
A: We currently ship to the contiguous United States and the District of Columbia. We do not currently ship to Alaska, Hawaii, U.S. territories, or APO/FPO addresses.

Q3: What are the shipping charges?
A: Standard shipping is $5.99 for eligible orders under $99.00, and eligible orders of $99.00 or more receive free standard shipping. Oversized or bulky items may have a separate shipping charge when applicable. Your checkout shows the applicable rate before payment.

Q4: Can I change my shipping address after placing an order?
A: Please contact us as soon as possible through our Contact page or at customersupport@yeaday.com. Once an order has shipped, we may not be able to change the address.

🔁 Returns & Refunds

Q5: What is your return policy?
A: Eligible items may be returned within 30 days of delivery when the conditions in our Refund Policy are met.

Q6: How do I start a return?
A: Contact us through our Contact page. For orders containing 5 or more sets, email customersupport@yeaday.com for assistance.

Q7: When will I receive my refund?
A: After we receive and inspect the returned items, eligible refunds are processed within 7 business days and issued to the original payment method.

Q8: Can I return bulk or wholesale orders?
A: Bulk and wholesale purchases may be final sale and may not be eligible for return. Review our Refund Policy or contact support before placing a bulk order.

🧴 Product Information

Q9: Are your products eco-friendly?
A: Materials and product features vary. We only make sustainability claims when they are supported in the product description or packaging. Contact us if you need product-specific material information.

Q10: How should I care for my product?
A: Follow the care and safety instructions provided on the product page, packaging, or product manual. If you cannot find the instructions, contact customersupport@yeaday.com with the product name or model number.

💳 Payment & Account

Q11: What payment methods do you accept?
A: We accept major cards and eligible digital wallets or installment options, including PayPal Wallet. Available methods can vary by device, location, and eligibility; the options shown at checkout are authoritative.

Q12: Do I need an account to place an order?
A: No. You can check out as a guest. A customer account can make it easier to view your order information and use saved checkout details.

❓ Other Questions

Q13: My item arrived damaged or defective. What should I do?
A: Contact us promptly with your order number, a description of the issue, and clear photos. We will review the request and provide an eligible resolution under our Refund Policy.

Q14: How can I contact customer support?
A: Use our Contact page, email customersupport@yeaday.com, or visit Yeaday Support for product guides and warranty information.